1. Overview
At MASCO Saudi Trading Company, we strive to provide our customers with high-quality products and excellent service. If you are not fully satisfied with your purchase, we’re here to help with straightforward return and refund options.
2. Eligibility for Returns
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Items can be returned within 7 days from the date of delivery.
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To be eligible for a return, the item must be:
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In its original packaging
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Unused and in the same condition as received
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Accompanied by the original receipt or proof of purchase
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3. Non-Returnable Items
The following items are non-returnable:
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Customized or special-order products
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Items marked as final sale
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Opened consumables (e.g., filters, chemicals) unless defective
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Products damaged due to misuse, improper installation, or negligence
4. Return Process
To initiate a return:
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Contact our customer care team at care@mascoonline.com or call +966 26 756600.
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Provide your order number, reason for return, and supporting photos if applicable.
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Our team will review and issue return authorization with instructions.
Returns without prior authorization will not be accepted.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to the original payment method.
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If the return is due to our error (wrong item, defective product), we will cover all return shipping costs.
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For other cases, return shipping costs are the customer’s responsibility.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at care@mascoonline.com within 3 days of receipt.
7. Cancellation Policy
Orders can be canceled before dispatch. Once shipped, the return process must be followed. Customized or special-order items cannot be canceled once processing begins.
8. Contact Us
For any queries regarding returns or refunds, please reach out to our customer service:
📍 MASCO Saudi Trading Company
Prince Majid Street, Jeddah – 23335
📧 Email: care@mascoonline.com
📞 Phone: +966 26 756600