1. Shipping Coverage
MASCO Saudi Trading Company delivers products across the Kingdom of Saudi Arabia. For international shipments, please contact our customer service team to confirm availability and logistics.
2. Order Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
Estimated delivery timelines (after dispatch):
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Jeddah City: 1–2 business days
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Other Saudi Cities: 2–5 business days
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Remote Areas: 4–7 business days
Note: Delivery timelines may vary due to courier schedules, weather conditions, or public holidays.
4. Shipping Charges
Shipping charges will be calculated based on:
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Delivery location
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Package size and weight
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Delivery urgency (standard or express)
Shipping fees will be clearly communicated at the time of order confirmation or checkout.
5. Order Tracking
Once your order has been dispatched, a tracking number will be shared via email or SMS (if applicable), allowing you to monitor your shipment’s status.
6. Delivery Partners
MASCO uses reputable national and regional courier services to ensure secure and timely deliveries. Specific carriers may vary depending on the destination.
7. Failed Deliveries
If a delivery attempt fails due to incorrect address, unavailability of the recipient, or other customer-related reasons:
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A second delivery attempt may be scheduled
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Additional delivery charges may apply
8. Damaged or Missing Goods
If you receive a damaged package or if items are missing:
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Report the issue to us within 24 hours of receiving the delivery
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Email photos of the damaged goods and packaging to care@mascoonline.com
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We will investigate and provide a resolution (replacement or refund) based on our returns policy
9. International Shipping (On Request)
For international shipping inquiries:
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Contact us at care@mascoonline.com before placing your order
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Customs duties, taxes, and international shipping fees are the customer’s responsibility
10. Contact Us
For any questions regarding shipping or to check the status of your order:
📧 Email: care@mascoonline.com
📞 Phone: +966 26 756600
📍 Office: Prince Majid Street, Jeddah – 23335, Saudi Arabia